Extended holiday period notice

Wishing all of you a happy and safe Christmas and New Year celebrations this year! Our webshop ordering will be suspended from 1 Dec 2015 through to 11 Jan 2016 so make sure to place orders now with a 20% discount coupon “HOLIDAYS” ✌ #‎airspencer #‎airspenceraus #‎squash #‎csx3 #‎samuraiman #‎sakura

happy-new-year

Website minor update

The website has recently been through a minor update. Previous to the update, all international orders had to be processed manually due to shipping calculations done offline. Now however all shipping calculations are done on the fly for International as well as Australian customers.

website cart explained

Now the shopping cart is very easy to work with. You can easily change quantity of items in the cart (don’t forget to press the Update Cart button) as well as remove items from the cart by clicking the cross on the right of item.

Coupon section is still there and very visible, so don’t forget to use your coupon!

site cart shipping methods

Your country should be selected automatically, select your state or region and press Update Totals button – your best shipping method is now displayed. Now just Proceed to Checkout!

Beware of Counterfeit

In these times it has become easier for products to be counterfeited. These fake products do not represent Eikosha’s high standards for manufacture, materials and quality. We cannot ensure the authenticity and guarantee your satisfaction if you choose to purchase and use any counterfeit products not obtained from an authorised reseller.

If purchasing from a marketplace, such as eBay or Gumtree, please verify that the seller is authorised. We intend to vigorously investigate those who manufacture or sell counterfeit Eikosha Air Spencer products and take action against counterfeiters as appropriate to protect the value that the Eikosha brand has come to represent.

Please report any suspect products to Customer Service at 1300 725 465. If you have any questions, please use the Contact Us page.

Holiday working hours

fireworks-japan

Please be note, our usual working hours have changed:

  • Monday 29th December [WORKING]
  • Tuesday 30th December [WORKING]
  • Wednesday 31st December 2014 through to Sunday 4th January 2015 [HOLIDAYS]
  • Monday 5th January 2015 onwards [WORKING]

Have a happy and safe holidays!

Brand new website is here

Our web programmers have been busy. Just last week we have migrated our website to a new hosting provider and this week we are launching our brand new website. The website has been totally redone from scratch giving programmers to do more *cool* things rather than fixing old bugs.

This new website is even friendlier than before to mobile device as our lifestyle changed so much and we are always on the go. It’s more user friendly, very fast and easier to use. We hope you enjoy the change!

Coupon time! Use ‘newww’ at the checkout to receive 20% off any product 🙂

Our website is now faster!

Servers Australia logo

We have recently migrated our website to a new hosting provider Servers Australia. They claim to have the fastest dedicated servers in Australia and we certainly feel it is true. Our website is now working faster than ever!

Thank you Servers Australia!

Australia Post vs Fastway Couriers

Fastway logo

Due to extremely slow parcel deliveries by Australia Post and Australia Express Post we are considering to team up with a courier company. After having talks with some courier companies we have decided to give Fastway Couriers a try. They promise to deliver on the same day to Gold Coast and Brisbane areas, 2 days to Sydney and 3 days to Melbourne / Adelaide areas.

We hope this will work out a lot better than what our current arrangement.

Australia Express Post shipping

Australia Post Express satchel

We are happy to announce that from now on all orders will be sent out via Australia Express Post service. Australia Post advertises this service as “Next business day delivery within Australia” and we certainly hope so.

The change was prompted by a recent order delivery to Perth taking exactly 1 week!! We have taken these precautionary measures so this should never repeat again in future.

Best of all, we won’t charge you for it, postage upgrade is all on us.

Website outage

Hello everyone,

Our website has experienced a 2h 25m outage due to technical issues on our hosting provider side. As of 2014-03-06 11:22:39 our website came back to full operation.

Kind regards and have a wonderful day!